Frequently Asked Questions

While you can make a one-time top-up without creating an account, we recommend registering for an account to enjoy benefits such as:

• Saving your card details for faster future top-ups
• Viewing your transaction history
• Setting up automatic top-ups
• Earning loyalty rewards
• Receiving email confirmations and receipts

To register for an account:

1. Click on the "Sign Up" button in the top right corner of our website
2. Enter your email address and create a password
3. Provide your basic contact information
4. Verify your email address by clicking the link sent to your inbox
5. Once verified, you can log in and add your transit cards to your account

Yes, you can register multiple transit cards under a single account. This is particularly useful for families or individuals who manage multiple cards. There is no limit to the number of cards you can add to your account.

To reset your password:

1. Click on the "Log In" button
2. Select "Forgot Password"
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the reset email, please check your spam folder or contact our customer support team.

To top up your transit card:

1. Go to the Top-Up section on our website or app
2. Enter your card number or select a saved card
3. Choose the amount you wish to add
4. Select your preferred payment method
5. Complete the payment
6. You'll receive a confirmation once the top-up is processed

Your card number is typically printed on the back of your transit card. It is usually a 16-digit number. If you have difficulty finding your card number, please refer to your transit authority's guidelines or contact our customer support for assistance.

Yes, registered users can set up automatic top-ups based on:

• Balance threshold: Automatically top up when your balance falls below a specified amount
• Regular schedule: Set up weekly or monthly automatic top-ups

To set up automatic top-ups, go to your account settings and select "Auto Top-Up" options.

You will receive a confirmation via:

• On-screen confirmation message immediately after payment
• Email confirmation with transaction details
• SMS notification (if you've opted for SMS alerts)

You can also check your transaction history in your account dashboard to verify that the top-up was processed successfully.

We accept a variety of payment methods, including:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Bank transfers
• Local payment methods (specific to UAE)

Our fee structure is as follows:

• Standard Plan: No service fee
• Premium Plan: 2 AED per transaction
• Business Plan: Custom pricing based on volume

Please note that while we don't charge additional fees, your payment provider might apply their own fees for certain payment methods.

Yes, we take payment security very seriously. All payment information is processed through secure, PCI-DSS compliant payment gateways. We use industry-standard encryption to protect your data, and we never store your complete card details on our servers.

Our security measures include:

• SSL/TLS encryption for all transactions
• Tokenization of payment information
• Regular security audits and compliance checks
• Fraud monitoring and prevention systems

Receipts are automatically sent to the email address provided during the transaction. If you have an account, you can also access all your receipts in the "Transaction History" section of your account dashboard.

If you need a receipt resent or have not received one, please contact our customer support with your transaction details.

If your top-up doesn't appear on your card after the expected processing time:

1. Check your email for the transaction confirmation to ensure the top-up was processed
2. Try tapping your card at a validator or station to update the card balance
3. Wait for the full processing time (up to 1 hour for Standard Plan)
4. If the issue persists, contact our customer support with your transaction reference number

If you realize you've entered an incorrect card number:

1. Contact our customer support immediately
2. Provide your transaction reference number and the correct card number
3. Our team will investigate and attempt to redirect the top-up to the correct card

Please note that we cannot guarantee recovery of funds sent to incorrect card numbers, so always double-check your card details before confirming a transaction.

Yes, our website is fully responsive and optimized for all devices, including smartphones and tablets. You can top up your transit card from any device with an internet connection.

We also offer a dedicated mobile app for iOS and Android devices, which provides additional features such as offline card management and push notifications.

You can reach our customer support team through multiple channels:

• Email: [email protected]
• Phone: +971 2 123 4567 (Sunday-Thursday: 9am-6pm, Friday-Saturday: 10am-2pm)
• Live Chat: Available on our website during business hours
• Contact Form: Fill out the form on our Contact page

For urgent issues outside business hours, please use our emergency support email: [email protected]